Privacy Policy
Effective October 13, 2026
This Privacy Policy explains how Integra Services ("Integra Services," "we," "us") collects, uses and protects information about our customers when we provide pest control services and send service-related text messages.
Information we collect
- Contact details: your name, service address, mobile phone number and email address.
- Service records: appointments, the services performed, technician notes, and records of any pesticide products applied at your property, which state law requires us to keep.
- Billing records: invoices, amounts and payment status. Card payments are processed by our payment processor, Stripe. We never see or store your full card number.
- Messages: text messages and emails we send you and your replies, including opt-out requests.
How we use your information
- To schedule, perform and follow up on your pest control service.
- To send appointment reminders, service updates, invoices and secure payment links.
- To keep the application records required by state pesticide regulations.
- To answer your questions and provide customer support.
Text messages (SMS)
If you give us your mobile number and agree to receive texts, Integra Services will send you service-related messages such as appointment reminders, service updates and payment links. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that deliver our messages on our behalf.
Who we share information with
We do not sell your personal information. We share it only with service providers that help us run our business, and only so they can provide those services to us:
- Our hosting and database provider (Cloudflare), which stores our records securely.
- Our payment processor (Stripe), when you pay an invoice by card.
- Our text messaging provider (Twilio), to deliver texts to you.
- Our email delivery provider (Resend), to deliver invoices and emails to you.
- Our office software's AI assistant (Anthropic), which helps our staff update schedules and records.
- Our voice provider (Deepgram), when our staff give voice commands and hear spoken replies in our office software.
We may also disclose information when required by law, such as to state agricultural or pesticide regulators.
How long we keep information
We keep customer and service records for as long as you are a customer and afterward as long as needed for legal, tax and regulatory purposes. Pesticide application records are kept for the period required by state law.
Security
We use encrypted connections, access controls and reputable service providers to protect your information. No system is perfectly secure, but we take reasonable measures to safeguard your data.
Your choices
- Opt out of texts at any time by replying STOP.
- Ask us to see, correct or delete your information by contacting us below. Some records must be kept to comply with the law.
Changes to this policy
We may update this policy. The effective date above shows when it last changed.
Contact us
Integra Services LLC
307 Dandelion Bend, San Antonio, TX 78245
Phone: (210) 394-0311
Email: office@integraservicesllc.com